At Hyperspace Information Technology, we strive to deliver top-tier digital solutions, web hosting, domain registrations, and custom web design services. Please read our refund policy carefully before making any purchase.
A. Domain Name Registrations, Renewals & Transfers (Non-Refundable)
All domain name registrations, renewals, and domain transfers are strictly non-refundable.
Once a domain name is registered or renewed through our system, it is instantly locked and registered with the registry registry/ICANN. We cannot cancel, modify, or issue a refund for domain names under any circumstances.
Customers are advised to double-check domain spellings before completing checkout.
B. Web Hosting Services (Shared, VPS, & cPanel)
Standard Hosting Plans: You may request a full refund for standard hosting plans within 14 days of the initial purchase if you are not satisfied.
Renewals & Add-ons: Domain renewals, dedicated IPs, SSL certificates, cPanel/WHM licenses, and hosting renewals are non-refundable.
Setup Fees: Any one-time setup fees or custom server configuration fees are non-refundable once the work has commenced.
C. Business Email Solutions
Business email hosting packages (such as cPanel email or enterprise solutions) are eligible for a refund within 7 days of initial setup, provided there is no policy violation or excessive resource abuse. Renewals of email services are non-refundable.
D. Web Design & Development Services
Deposit & Milestone Payments: Custom web design and digital marketing projects typically require an advance deposit (or milestone payment). Once design or development work has begun, the initial deposit is non-refundable.
Project Cancellation: If a project is cancelled by the client midway, refunds will be evaluated based on the percentage of work already completed. If the final design/website has been delivered and approved, no refunds will be issued.
E. How to Request a Refund
To request a refund eligible under the above criteria, please contact our billing department with your invoice details. Approved refunds are processed back through the original payment gateway within 7–10 business days.
